This week we wrap up our stop in Step 3: Managing Expectations by talking about the long term plan. The first step of the managing expectations presentation is all about providing the context of the program and educating the senior team about why it's important. Then next step is about triage. Based on the baseline, what are the most important things that need to be tackled RIGHT NOW. Finally, we are in a position to start accepting responsibility for the long term success of the security program and ensure they senior team understands YOU are accountable for it's results. This final aspect of the presentation is all about mapping out the next few steps, setting milestones and starting to make those deposits in the credibility bank.

Running time: 5:22

Intro music is Jungle and I sign off with Madness' "Our House," mostly because today is the first day of the NCAA basketball tournament, so there is a lot of March Madness going around Incite Central.

This week we continue our journey through Step 3: Managing Expectations and talk about how to present the "bad news," as part of your efforts to ensure the senior team knows what you are up to and why. The triage part of the discussion is also pretty important because it will indicate whether you have a snowball's chance in hell of actually making progress on the program. If you can't get agreement on the 2 or 3 things you think are most important to do TODAY - then it doesn't bode well for the stuff you want to do tomorrow and the day after that.

Running time: 6:27

Intro music is Jungle (get used to it, it's not changing unless the copyright police come to visit), and we finish up with a live excerpt of Bon Jovi's "Bad Medicine," since that's the news we tend to deliver during triage. 

This week we dive into Step 3: Managing Expectations and investigate why one of the most important things a security professional can do is to give the senior team the PERCEPTION that you're in CONTROL of the situation. Reality means little, perception means everything.

A couple of the topics covered include:
- Why managing expectations around security is hard
- How to provide context about what a security program is about
- The 3 most important ideas to convincing someone you have your act together.

Running time: 6:35

Intro music is Jungle, and we send you on your merry way with Alice Cooper's "School's Out."